APPLICABILITY OF THE AGREEMENT:
This agreement ("user agreement") incorporates the terms and conditions for Udaipur Magic, under the registered name of Udaipur Magic, to provide services to the person (s) ("the User") intending to purchase or inquiring for any products and/ or services of Udaipur Magic by using Udaipur Magic's websites or using any other customer interface channels of Udaipur Magic which includes its sales persons, offices, call centers, advertisements, information campaigns etc. Both User and Udaipur Magic are individually referred as 'party' to the agreement and collective referred to as 'parties'.
USER'S RESPONSIBILITY OF COGNIZANCE OF THIS AGREEMENT
The Users availing services from Udaipur Magic shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement, which shall govern the desired transaction or provision of such services by Udaipur Magic for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or Udaipur Magic with respect to any services to be provided by Udaipur Magic shall be restricted to the scope of this agreement. Udaipur Magic reserves the right, in its sole discretion, to terminate the access to any or all Udaipur Magic websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason what so ever. Certain products or services (e.g. hotel reservations) may be provided by third party suppliers. In addition to this Agreement, there are certain terms of service (TOS) specific to the services rendered/ products provided by Udaipur Magic like the car, holiday packages etc. Such TOS will be provided/ updated by Udaipur Magic which shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. The User shall be required to read and accept the relevant TOS for the service/ product availed by the User. Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, car, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers' fare rules, contract of carriage or other rules. Udaipur Magic's Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not avail Udaipur Magic's Services. In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any other Udaipur Magic document, then these terms shall control.
THIRD PARTY ACCOUNT INFORMATION
By using the Account Access service in Udaipur Magic's websites, the User authorizes Udaipur Magic and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information. FEES PAYMENT Udaipur Magic reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. Udaipur Magic further reserves the right to alter any and all fees from time to time, without notice. The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services. In case, there is a short charging by Udaipur Magic for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion. Any increase in the price charged by Company on account of change in rate of taxes or imposition of new taxes by Government shall have to be borne by customer. In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. Udaipur Magic is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.
Any information which is specifically mentioned by Udaipur Magic as Confidential shall be maintained confidentially by the user and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein. USAGE OF THE MOBILE NUMBER OF THE USER BY Udaipur Magic Udaipur Magic may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS, WhatsApp or by voice call on the contact number given by the User at the time of booking; Udaipur Magic may also contact the User by voice call, SMS or email in case the User couldn’t or hasn’t concluded the booking, for any reason what so ever, to know the preference of the User for concluding the booking and also to help the User for the same. The User hereby unconditionally consents that such communications via SMS and/ or voice call by Udaipur Magic is (a) upon the request and authorization of the User, (b) ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India. The User will indemnify Udaipur Magic against all types of losses and damages incurred by Udaipur Magic due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant raised by the User on Udaipur Magic with respect to the intimations mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.
BOOKING & Cancellation Policy
At least 75% of the booking should be paid upon agreement of the holiday plans by User and Udaipur Magic. Before 21 days of commencement of the holiday package, the user is expected to pay the balance 25% of the package cost. Failure to pay the amount within the time frame mentioned above entitles Udaipur Magic to cancel the package, without any compensation to the user. Cancellation Period Percentage of Cancellation : From booking date till 30 days prior to departure - 70 % of Package Cost is refunded From 30 to 15 days prior to departure - 50 % of Package Cost is refunded Within 15 Days prior to departure - No Refund * Refund policy can differ during peak season and package (Like Lakshadweep Tourism package). The Customer agree that the booking made are subject to the cancellation policy set out on the booking page or as communicated to the customers in writing.
SAFETY OF DATA DOWNLOADED
The User understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the Service is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. Nevertheless, Udaipur Magic will always make its best endeavors to ensure that the content on its websites or other information channels are free of any virus or such other malwares.